Terms and Conditions of Kwetu Expeditions
These Terms and Conditions ("Agreement") govern the use of services provided by Kwetu Expeditions ("Company," "we," "our," or "us") and outline the rights and responsibilities of all clients ("you," "your") booking travel services with us. By using our services or booking a trip with Kwetu Expeditions, you agree to abide by the following terms.
1. Booking and Reservations
1.1 Booking Process
Bookings can be made via our website [Insert Website URL], email [Insert Email Address], phone [Insert Phone Number], or in person. A booking is confirmed only after we receive a completed booking form and the required deposit or full payment, depending on the nature of the booking.
1.2 Deposit and Payment Terms
A deposit of [Insert Deposit Percentage]% is required to confirm your booking. The remaining balance must be paid no later than [Insert Number of Days] days before the departure date. If full payment is not received by the due date, Kwetu Expeditions reserves the right to cancel the booking and apply the cancellation policy outlined below.
1.3 Price and Payment Adjustments
Prices quoted are in [Insert Currency] and are subject to change due to fluctuations in exchange rates, government taxes, or other factors beyond our control. Any changes to the price will be communicated promptly before payment.
2. Changes to Itinerary or Services
2.1 Changes by Kwetu Expeditions
While we make every effort to operate trips as planned, we reserve the right to change or alter itineraries, accommodation, or other services as required by unforeseen circumstances, such as weather conditions, safety issues, or other factors beyond our control. We will inform you of such changes as soon as possible and, where possible, provide an alternative solution.
2.2 Changes by You
If you wish to make changes to your itinerary after booking, you must notify us at least [Insert Number of Days] days before departure. Changes may incur an additional charge depending on the nature of the modifications.
3. Cancellation Policy
3.1 Cancellation by You
To cancel your booking, you must notify us in writing via email [Insert Email Address] or letter to [Insert Physical Address]. The cancellation will be subject to the following terms:
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[Insert Number of Days] days or more before departure: Full refund minus a processing fee of [Insert Amount or Percentage].
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[Insert Number of Days] to [Insert Number of Days] days before departure: [Insert Percentage]% refund of the total cost.
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Less than [Insert Number of Days] days before departure: No refund.
In the case of cancellations due to personal reasons, illness, or force majeure, we recommend you purchase travel insurance to cover your losses.
3.2 Cancellation by Kwetu Expeditions
In rare cases, we may need to cancel your trip due to circumstances beyond our control, such as political instability, natural disasters, or safety concerns. If we cancel your trip, you will be offered a full refund or an alternative travel package, subject to availability.
4. Responsibility and Liability
4.1 Travel Insurance
We strongly recommend that all clients purchase comprehensive travel insurance covering trip cancellation, emergency medical treatment, lost baggage, and trip interruption.
4.2 Liability Limitations
Kwetu Expeditions shall not be held liable for any loss, injury, or damage incurred during the trip due to circumstances outside our control, including but not limited to accidents, illness, acts of nature, civil disturbances, or airline delays.
4.3 Client Responsibilities
You are responsible for ensuring that you are fit and healthy for the type of travel and activities included in your itinerary. It is also your responsibility to ensure you have the necessary travel documents (passport, visas, vaccination records, etc.) for your trip.
5. Sustainable Travel Commitment
5.1 Sustainability and Conservation
At Kwetu Expeditions, we are committed to sustainable travel practices. By booking with us, you agree to respect and support our conservation efforts, including responsible wildlife viewing, minimizing environmental impact, and respecting local cultures and communities.
5.2 Code of Conduct
We expect all clients to behave respectfully and responsibly while traveling with us. Any disruptive or inappropriate behavior may result in removal from the trip without a refund, particularly if it jeopardizes the safety, well-being, or enjoyment of other travelers.
6. Health and Safety
6.1 Health Requirements
Certain destinations may have specific health requirements, including vaccinations or medical certificates. It is your responsibility to ensure that you are in good health and have the necessary vaccinations or medical precautions for the destinations you will visit.
6.2 Emergency Procedures
In case of medical emergencies, we will make reasonable efforts to assist you, but we are not liable for the costs associated with emergency evacuations, medical treatment, or any other emergency services during the trip.
7. Privacy and Data Protection
7.1 Data Collection
By booking with Kwetu Expeditions, you consent to the collection and use of your personal information for the purpose of processing your booking and providing the services you requested. Your data will be protected and handled according to our Privacy Policy [Insert Link to Privacy Policy].
7.2 Sharing of Information
We will not share your personal data with third parties, except where necessary to fulfill your booking (e.g., providing information to local service providers such as hotels or transportation services) or as required by law.
8. Force Majeure
8.1 Definition
Kwetu Expeditions is not liable for any delay, failure in performance, or damage arising from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, political unrest, or other force majeure events.
9. Governing Law and Dispute Resolution
9.1 Governing Law
These Terms and Conditions shall be governed by the laws of [Insert Country], and any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, Country].
9.2 Dispute Resolution
In the event of any dispute, we encourage clients to contact us directly to resolve the issue amicably. If the dispute cannot be resolved through direct communication, both parties agree to submit to mediation or arbitration before seeking any legal remedies.
10. Amendments to Terms and Conditions
Kwetu Expeditions reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and we will notify clients of any material changes before their next booking.
By making a booking with Kwetu Expeditions, you confirm that you have read, understood, and agreed to the terms outlined in this document.
Contact Information
For any queries or concerns, please contact us:
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Email: [Insert Email Address]
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Phone: [Insert Phone Number]
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Address: [Insert Physical Address]
